We are so sorry to hear that you are having a technical issue. Could you please answer a couple of questions, this will help us to understand it better:
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Can you please describe step by step (in as much detail as possible) the problem you're having?
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What happened before the issue started?
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Have you tried to reinstall the app?
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Kindly confirm the device you are using, its OS (operating system) and the OS version
Feel free to send this information to us through our Support Chatbot.